1 – Information We Collect
1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you interact with our website, such as your name, email address, postal address, phone number, and payment information. We may also collect demographic information, such as your age, gender, and preferences.
1.2 Usage Information: When you visit our website, we automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
2 – Use of Information
2.1 Personal Information: We may use the personal information we collect for the following purposes:
* Provide and maintain our services to you * Process your orders and payments * Respond to your inquiries and provide customer support * Send you promotional materials and updates, with your consent * Analyze and improve our website and services * Comply with applicable laws and regulations * 2.2 Usage Information: * We may use the usage information we collect to monitor and analyze trends, administer the website, track users’ movements, and gather demographic information.
3 – Disclosure of Information
3.1 Service Providers: We may disclose your personal information to trusted third-party service providers who assist us in operating our website and providing our services. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.
3.2 Legal Requirements: We may disclose your personal information if required by law, court order, or governmental authority.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the acquiring entity as part of the transaction.
4 – Data Security We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5 – Your Choices You have the right to access, update, correct, and delete your personal information. You may also opt-out of receiving promotional communications from us by following the instructions provided in the communication or contacting us directly. However, please note that certain communications, such as transactional emails, are necessary for the proper functioning of our services.
6 – Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
7 – Children’s Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us, and we will promptly delete such information.
Refund and Exchange Policy
We want to ensure that your shopping experience with us. To facilitate returns and exchanges, we have established the following policy:
1 – Returns and Exchanges:
* To be eligible for a refund or exchange, the item must be in its original condition, unworn, unwashed, and with all tags and labels intact.
* Returns and exchanges must be initiated within 7 days from the date of delivery.
1.2 Non-Refundable and Non-Exchangeable Items:
* Some items are non-refundable and non-exchangeable, including:
* Undergarments and intimate apparel for hygiene reasons.
* Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
* Custom-made or personalized items, including designs and prints specifically created at the customer’s request.
2 – Refund and Exchange Process:
2.1 Initiating a Return or Exchange:
* To initiate a return or exchange, please contact our dedicated customer support team at 0775566614.
* Provide your order details, including the order number, item(s) you wish to return or exchange, and the reason for the return or exchange.
2.2 Return Authorization:
* Once your return request is received, our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
* The RMA must be clearly marked on the outside of the package when returning the item.
2.3 Return Shipping:
* Customers are responsible for the return shipping costs unless the return is due to an error on our part.
* We recommend using a trackable shipping service or purchasing shipping insurance for valuable returns, as we cannot be held responsible for lost or damaged packages.
2.4 Refund or Exchange:
* Upon receiving your return, our team will inspect the item to ensure it meets the eligibility criteria.
* If the return is approved, we will process the refund or exchange within a reasonable timeframe.
* Refunds will be credited to the original method of payment used during the purchase.
* Exchanges will be processed based on product availability. If the desired item is not available, a refund will be issued.
3 – Damaged or Defective Items:
* If you receive a damaged or defective item, please notify us immediately. * Provide order details and images of the damaged or defective item, and our customer support team will assist you in resolving the issue. * We may request that you return the item or provide additional information for assessment. * If the item is deemed damaged or defective, we will offer a refund or exchange, including the return shipping costs.
4 Changes to the Refund Policy:
* We reserve the right to modify or update this refund policy at any time without prior notice. * Any changes will be effective immediately upon posting the updated policy on our website. * We recommend reviewing the refund policy periodically to stay informed about any changes. * f you have any questions or require further assistance regarding our refund and exchange policy. We are here to provide you with exceptional service and address any concerns you may have. Please note that the refund or exchange period is limited to 7 days from the date of delivery.